Sonia Buck NBI Seminar Speaker: Collections 101: Consumer Debt Accounts

Pierce Atwood counsel Sonia J. Buck presented two topics at this National Business Institute Seminar focusing on consumer debt accounts.

First, Sonia discussed the Fair Debt Collection Practices Act (FDCPA) and other consumer collections laws, including the Fair Credit Reporting Act and the Consumer Financial Protection Act.

Then, she presented “Pre-Litigation Strategies in Consumer Collections” where she focused on:

• Best practices for pre-collection efforts
• Debtor communication for FDCPA and TCPA compliance
• Techniques for negotiating payment arrangements
• Overview of demand letters and settlement offers
• Meticulous recordkeeping and documentation best practices

Please visit NBI for more information.